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Reservationless Conferencing

Reservationless-Plus® FAQ

Reservationless-Plus is InterCall’s reservationless conferencing solution. Below are frequently asked questions about setting up a conference call and using the
reservationless conferencing features.

WHEN SHOULD I USE RESERVATIONLESS-PLUS CONFERENCING?
You can use Reservationless-Plus conferencing anytime you are hosting smaller
meetings that do not require a reservation or an operator to conduct a call.

HOW DO I SCHEDULE A RESERVATIONLESS-PLUS CALL?
No reservations are required with Reservationless-Plus. Just inform your participants of the time, day and dial-in information.

WHAT FEATURES ARE AVAILABLE WITH RESERVATIONLESSPLUS?
Reservationless-Plus offers a variety of features to enhance your call including record and
playback, project codes for bill back, toll-free dial-in for international participants and
operator assistance.

CAN I STILL REQUEST OPERATOR ASSISTANCE DURING MY CALL?
At any time during your call, you can request an operator simply by pressing *0 on your
phone keypad.

HOW MANY PARTICIPANTS CAN I HAVE ON A RESERVATIONLESSPLUS
CALL?
You can have up to 125 participants on a Reservationless-Plus call.

HOW DO I START A RESERVATIONLESS-PLUS CONFERENCE CALL?
To start a call:
1 At the specified time, dial your Reservationless-Plus dial-in number.
2 Enter your conference code followed by #.
3 Press * to identify yourself as the leader.
4 Enter your leader PIN followed by #.
5 Press 1 to begin your conference or press 2 to change your default conference
options.
6 If the security passcode option is enabled you will enter it at this time.

HOW DO PARTICIPANTS JOIN MY RESERVATIONLESS-PLUS CALL?

For participants to join your call, instruct them to:
1 Dial the Reservationless-Plus dial-in number at the specified time.
2 Enter the conference code followed by #.
3 If the security passcode option is enabled the participant will enter it at this time

WHAT HAPPENS WHEN I CANT REMEMBER MY LEADER PIN WHEN I AM INITIATING A CONFERENCE CALL?
After entering the incorrect PIN three times, you will be transferred to an operator. In order
to receive your leader PIN, you must provide the operator with your correct owner number
and your first and last name.

WHAT HAPPENS WHEN EITHER I OR A PARTICIPANT ENTERS THE
WRONG CONFERENCE CODE WHEN JOINING A
RESERVATIONLESS-PLUS CALL?
After entering the incorrect conference code three times, you will be transferred to an
operator for assistance.

WILL GROUP MUTE CONTINUE TO WORK FOR PARTICIPANTS
WHO JOIN MY CALL AFTER I EXECUTE THE COMMAND?
Yes, participants that join the conference after you complete the Group Mute command
will be muted.

WHAT IS THE PURPOSE OF MY OWNER NUMBER?
Owner numbers are assigned to each InterCall user and are your unique identifier. When
you are setting up a conference with an operator or requesting edits to your account
settings, your owner number is used to identify your InterCall account.

HOW DO I ACCESS OR CHANGE MY CONFERENCE CODE?
To access or change your conference code:
1 Go to www.intercallonline.com
2 Log into your account
3 Click Manage Your Account
4 Click View/Edit Owner Information
5 Click View Product Details
6 Access and change your conference code

HOW DO I ACCESS OR CHANGE MY LEADER PIN?
To access or change your leader PIN:
1 Go to www.intercallonline.com
2 Log into your account
3 Click Manage Your Account
4 Click View/Edit Owner Information
5 Click View Product Details
6 Access and change your leader PIN

WHERE CAN I ACCESS MY INTERNATIONAL TOLL-FREE SERVICE
(ITFS) DIAL-IN NUMBERS AND MY INTERNATIONAL LOCAL DIALIN
NUMBERS?
To access your International Toll-Free Service (ITFS) and International Local dial-in numbers:

1 Go to www.intercallonline.com (Must have an Active Account - Sign Up Here)
2 Log into your account
3 Click Manage Your Account
4 Click View/Edit Owner Information
5 Click View Product Details
6 Click View All Reservationless-Plus Numbers

WHERE CAN I ACCESS MY RESERVATIONLESS-PLUS ACCOUNT
ONLINE?
Once you have established a account, Sign Up Here, You can access your Reservationless-Plus account online at www.intercallonline.com. Once you are logged in, you have the ability to schedule and start meetings, present slides and archive your conference call on the web.

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